Three Customer Service Laws

August 18, 2015

Be Our Guest* (audio version at end of blog) I’ve had a manager fired at almost every job I’ve ever …

Striving for excellence? Be specific. Be precise.

November 4, 2014

Everyone Makes Mistakes* (audio version of blog below) My job requires me to be very, very precise. Certainly not brain …

October 7, 2014

She Works Hard for the Money* (audio version of blog below) My husband was teasing me recently about a client …

September 16, 2014

Put a Little Love in Your Heart* (audio version of blog below) While recently recording a couple of scripts, I …

February 10, 2014

Let Me Entertain You!* I have struggled with starting a blog for a long time. Bombarding people with yet another …